Help & FAQ

BuyerProof checks supported digital product handovers from the buyer's perspective in a fresh browser session, without your saved seller access. This includes supported Canva template handovers and Google access or copy signals. A page being reachable doesn't by itself prove that a buyer can access the product.

Use the supported link your buyers actually receive, such as the Canva template link or Google file in your delivery. Make sure you are allowed to submit that link for checking. Don't enter passwords, payment details or private buyer information.

Sign in with your email address and verify your account. Each verified account gets one free check. An inconclusive result doesn't use up that free check. Go to CHECK.

No. Results cover the supported handover step. They do not verify completed purchases, protected course accounts, full downloads or file contents. There is currently no native Notion check.

No supported access barrier was detected within the scope of the check at the recorded time. PASS is a snapshot, not a permanent guarantee or proof of a completed purchase or download.

The check observed a supported barrier, such as a sign-in or permission wall. Read the diagnosis and review the affected handover step. BuyerProof doesn't change permissions automatically. If the diagnosis isn't clear, contact support.

The check couldn't reach a conclusive result. This is not a confirmed defect and shouldn't be treated as BROKEN. Email us with the date and the displayed message if you need help; you don't need to trigger another paid check to ask.

After a conclusive PASS, you can voluntarily publish and share a dated check record. It isn't a certification or a separate paid add-on. Public details include the domain and check time, rather than the full buyer URL. More about PROOF.

WATCH checks saved, supported handovers again at your plan's interval. It doesn't monitor a full checkout or repair files or permissions. See plans and check intervals.

With Watch notifications enabled, emails are sent for confirmed BROKEN results. An automatic recovery email after a later PASS isn't currently part of this delivery flow. Check intervals aren't a promise of real-time detection; email delivery can also take time.

Manage your saved handovers in the WATCH dashboard. Account and notification preferences are under Profile & notifications.

Check the email address you entered and your spam folder. Existing customers should use their purchase email address. If the code still doesn't arrive, email support@getbuyerproof.com. Never send us a sign-in code or password.

Sign in with your purchase email address. If access is still missing, email us with the plan name, purchase date and order reference if available. Don't send full card details or sign-in codes.

Send your cancellation request from your billing email address to support@getbuyerproof.com. You can also use the Billing & cancellation page. The applicable term and cancellation conditions are explained there and in the Terms.

Current prices, limits and intervals are on Plans & pricing. Taxes and the final total are shown at checkout. The Launch Pass ends after 30 days without automatic renewal; subscriptions renew for the selected billing period until cancelled.

It provides participant passes so participants can check their own supported product handovers. It doesn't test protected course accounts. See the Course Creator Pack.